CITIC Telecom International CPC Limited(CITIC Telecom CPC), a wholly owned subsidiary of CITIC Telecom International Holdings Limited (HKG:1883), is honored to announce the winning of the Frost & Sullivan “2021 Best Practices Award” – “Digital Innovation Award in Greater China”. It acknowledges the company for its outstanding performance in innovation, implementation capabilities, growth strategy, and the contribution to the industry.
Frost & Sullivan’s analyst presented a quote about CITIC Telecom CPC’s winning of the award, saying that “the rapid technological development has facilitated the digitalisation, informatisation, and intelligence needs of global enterprises. The pandemic has further stimulated a leap forward the digital transformation needs. Under this circumstances, CITIC Telecom CPC continuously strengthen its ICT capabilities, and created its disruptive ICT-MiiND strategy which brings the enterprises an intelligent IT service management platform. With its motto ‘Innovation Never Stops’, CITIC Telecom CPC plays an important role in enabling enterprises’ digital transformation.”
In the era of big data, enterprises are facing challenges in data management and sophisticated infrastructure needs derived from the explosive growth of information and data. Information and Communications Technology (ICT) has thus become the key solution to address the business needs, as well as facilitating the development of a digital economy. To ensure an effective digitalisation process, enterprises are looking for ICT solution providers with comprehensive offerings – high network scalability, diversified products, and professional services, all to cater for enterprises complex business and growth needs.
20 Years Innovation. Empowers Enterprises Digital Transformation
“Winning of the award this year has a different meaning to the Company. To celebrate our 20th anniversary in 2021, it is a strong recognition of CITIC Telecom CPC’s innovation and determination to achieve innovation excellence, with our ongoing commitment and motto – Innovation Never Stops,” said Esmond Li, CEO of CITIC Telecom CPC.
Since its establishment in 2001, CITIC Telecom CPC has always been maintaining a leading-edge position in the enterprise market, providing a wide range of innovative solutions, created from powerful new disruptive technologies, to empower enterprises’ digital transformation journey. As a global-local ICT solutions partner to enterprises, the Company offers a full stack of integrated ICT solutions, with strong infrastructure deployment and extensive service coverage across 160 countries. Its extensive resources poses an excellent foundation to support enterprises business expansion and digital transformation.
Embracing years of practical ICT-enablement experiences, deep industry knowhow with intelligent analysis and algorithmic capability, CITIC Telecom CPC has further created a guiding framework for the future – ICT-MiiND. By fusing innovation and intelligence, with smart learning and infrastructure resources, ICT-MiiND has integrated a full stack of services data onto CITIC Telecom CPC’s ICT platform, resulting in advanced new capabilities.
ICT-MiiND integrates latest technologies – such as Big Data, AI, AR, IoT and Blockchain, with CITIC Telecom CPC’s extensive global experience, decades of business know-how and dedicated R&D capabilities. A cutting-edge AIOps (Artificial Intelligence for IT Operations) platform has thus developed to provide different innovative and intelligent modules that integrated tailor-made and customized industry service scenarios to bring enterprises a smarter IT service management platform. Series of innovative offerings are in place to bring enterprises with more possibilities, too.
In the coming future, CITIC Telecom CPC will continue to develop more competitive innovations, helping enterprises to succeed in their digital transformation journey.
About the Frost & Sullivan Best Practices Awards
Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.
The Best Practices Awards – Innovation Awards acknowledges companies’ outstanding performance and achievements in innovation capability, implementation ability, growth strategy and overall contributions to the industry. Through in-depth interviews, industry analysis, and secondary research, the Frost & Sullivan team nominated a group of competitive and outstanding companies to the independent judging panel. After a rigorous review, the “2021 Digital Innovation Award in Greater China” was awarded to CITIC Telecom International CPC Limited.
About CITIC Telecom CPC
We are CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly owned subsidiary of CITIC Telecom International Holdings Limited (HKG:1883), serving multinational enterprises the world over by addressing their specific ICT requirements with highly scalable tailored solutions built upon our flagship technology suites, comprising TrueCONNECT(TM) private network solutions, TrustCSI(TM) information security solutions, DataHOUSE(TM) cloud data center solutions, and SmartCLOUD(TM) cloud computing solutions.
With the motto “Innovation Never Stops”, we leverage innovative technologies, embracing AI, AR, Big Data, IoT, and other cutting-edge emerging technologies to transform technical potential into business value for our customers. As enterprises’ digital transformation partner, we strive to help our customers achieve industry-leading positioning, high agility and cost-efficiency through digitalization.
Bringing our Global-Local capabilities, we are committed to providing our customers with one-stop-shop ICT solutions featuring superior quality. Having a worldwide footprint across 160 countries-including Asia, Europe and America, Africa, the Middle East, and Central Asia-our global network resources connect over 160 points of presence (POPs), 18 Cloud service centers, 30+ data centers, and two dedicated 24×7 Security Operations Centers (SOCs). As one of the first managed service providers in Hong Kong to achieve multiple ICT-related certifications-including ISO 9001, 14001, 20000, 27001, and 27017-we have been offering professional local services, superior delivery capabilities, as well as exceptional customer experience and best practices, through our global presence and extensive industry know-how, becoming a leading integrated intelligent ICT service provider to enterprise customers.
“The Innovation Award” recognized our Data Science Professionals’ innovation capability and our revolutionary DataHOUSET(TM) AR Remote Hand Service
CITIC Telecom International CPCLimited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (HKG:1883), is proud to announce the winning of The Innovation Award at the Datacloud Global Awards 2021.
Judges at Datacloud Global Awards 2021 mentioned that DataHOUSETM AR Remote Hand Service demonstrated exemplary creativity to leverage on a widely used Industry 4.0 Augmented Reality solution. By applying this to the data center industry, DataHOUSETM AR Remote Hand Service instantly resolved the challenges of travel restrictions and lockdowns, to enable remote hand personnel to be wherever in the world that they are needed. Datacloud Global Awards 2021 “The Innovation Award” celebrates outstanding achievements of those across the data centre, cloud and edge sectors, it aims to provide recognition to genuine inspiration, innovation and excellence.
“CITIC Telecom CPC is much honored to receive the Datacloud Global Awards 2021 for our DataHOUSETM AR Remote Hand Service. The award reaffirms our revolutionary and innovative services recognized by customers and the market; it is also a testament to our Data Science Professionals’ innovation capability,” said Mr. Esmond Li, CEO of CITIC Telecom CPC. “As data center evolves from on-premises facilities to edge deployments to cloud, there is an increase in the need for hyper-converged infrastructure and complex equipment. As such, the demand on-field engineers to support such a complex environment become higher. DataHOUSETM AR Remote Hand Service allows field engineers across multiple locations to come together, troubleshoot using live streaming of real-time images and this increases their productivity by more than 50%. We are pleased that this innovation won the recognition from the judges at Datacloud Global Awards.”
In line with our recent ICT-MiiND strategy, CITIC Telecom CPC deploys the latest container technology with advanced algorithms to perform a periodic cycles of data collection, experience learning and correlation, as well as algorithmic analysis and modeling. This will build a foundation for deep machine learning which will continuously drive advancement in Artificial Intelligence capability for diagnoses under the DataHOUSETM AR Remote Hand. “We hope with our ICT-MiiND strategy and development, we will be able to enhance and accelerate our customers’ digital transformation journey, as one of their trusted partners in premier connectivity, cloud services, information security and data centre services,” added Mr. Li.
Other than Datacloud Global Awards 2021, DataHOUSETM AR Remote Hand managed to clinch the “GOLD STEVIE Award” in the 2021 Asia-Pacific Stevie Awards under the Innovation in Technology Development. The nomination further received the highest scoring among the other nominations in the China nation and won the “Grand Stevie Award” in the corresponding nation. “We are delighted that DataHOUSETM AR Remote Hand managed to win the recognition from industry practitioners in the global community,” concluded Mr. Li.
About the awards
Organized by BroadGroup, the information media technology and professional services company, Datacloud Global Awards recognise the team, products, innovations, initiatives and projects that demonstrate data centre, Edge, cloud innovation and service excellence. Judged by a panel of 26 industry experts, the Awards offer a chance to acknowledge the industry’s successes across 15 separate categories.
About CITIC Telecom CPC
We are CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (HKG: 1883), serving multinational enterprises the world over by addressing their specific ICT requirements with highly scalable tailored solutions built upon our flagship technology suites, comprising TrueCONNECT(TM) private network solutions, TrustCSI(TM) information security solutions, DataHOUSE(TM) cloud data center solutions, and SmartCLOUD(TM) cloud computing solutions.
With the motto “Innovation Never Stops”, we leverage innovative technologies, embracing AI, AR, Big Data, IoT, and other cutting-edge emerging technologies to transform technical potential into business value for our customers. As enterprise digital transformation partner, we strive to help our customers achieving industry-leading position, high agility and cost-efficiency through digitalization.
Bringing with our Global-Local capabilities, we are committed to providing our customers with one-stop-shop ICT solutions with superior quality. Having a worldwide footprint across 160 countries, including Asia, Europe and America, Africa, the Middle East, and Central Asia, our global network resources connect over 160 points of presence (POPs), 18 Cloud service centers, 30+ data centers, and two dedicated 24×7 Security Operations Centers (SOCs). As one of the first managed service providers in Hong Kong to achieve multiple ICT-related certifications, including ISO 9001, 14001, 20000, 27001, and 27017, we have been offering professional local services, superior delivery capabilities as well as exceptional customer experience and best practices through our global presence and extensive industry know-how, becoming a leading integrated intelligent ICT service provider to enterprise customers.
CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (HKG:1883) today announced the winning of the Overall 1st Runner-up at the latest “AI Challenge Computer Vision – Identifying Surgical Instrument” (AI Challenge) competition. The award is a recognition of the company’s AI expertise, and reaffirm its long-term commitment to place innovation at the center of its strategy – Innovation Never Stops.
“THE AWARD IS A TESTAMENT TO CITIC TELECOM CPC’S TEAM AND OUR PASSION FOR EXPLORING IDEAS AND CREATING UNIQUE SOLUTIONS FOR ENTERPRISES,” SAID ESMOND LI, CEO OF CITIC TELECOM CPC.
Innovation and Intelligence – Transform the Future
To realize our motto “Innovation Never Stops”, CITIC Telecom CPC has recently embarked on an innovative and intelligence transformation journey to cater to the changing needs of the future. At the heart of this transformation is the Intelligence and Communications Transformation MiiND (ICT-MiiND) Strategy. This strategy is guiding the company to transform from being a successful ICT solution provider into an intelligent technology-driven digitalization enabler. ICT-MiiND is also the powerhouse of the recent award-winning AI capabilities.
Integrating the latest technologies with innovative ideas, ICT-MiiND is the brain that leads enterprises to successful digital transformation. Building intelligence through advanced container technology; together with network, information security, and cloud computing solutions experience; fused years of practical experiences in digital transformation and resources from global technical partners, ICT-MiiND has developed the company’s latest AIOps (Artificial Intelligence for IT Operations) platform, in which integrated with latest technologies like big data, artificial intelligence (AI), augmented reality (AR), internet of things (IoTs) and blockchain. Unlike other AIOps, ICT-MiiND provides different innovative and intelligent modules that integrated tailor-made and customized industry service scenarios to bring enterprises a smarter IT service management platform.
ICT-MiiND – Embracing Intelligent Innovation
Empowered by innovation and intelligence with smart learning and infrastructure, ICT-MiiND integrates a full stack of services data to the ICT service platform. It performs a periodic cycle of data collection, experience learning and correlation, as well as algorithmic analysis and modeling. This builds a foundation for developing perception for dynamic business scenarios through understanding time, scenarios and industry applications. By integrating this cognitive capability with the company’s practical experiences and collective knowledge, ICT-MiiND can perform deep and self-learning to develop a self-evolving power that drives dynamic and continuous advancement.
Simply put, through cognitive thinking, digital tools and algorithms to correlate different business scenarios, ICT-MiiND develops automated, multi-dimensional analysis and assessment. ICT-MiiND can also continuously enhance its computational intelligence with machine learning and deep learning, in order to offer relevant responses that solve different business challenges and IT incidents with proactive solutions.
Strong AI capabilities: Riding on different innovative tools and algorithms, ICT-MiiND is developed to provide analysis in multiple layers to study existing data, review its integrity and detect missing data. Its machine learning capabilities can also identify regular IT operation patterns, align that with changing business priorities to detect different levels of business impact from any IT anomalies.
Simplicity and Precision: Deliver precise and comprehensive IT operation analysis through capturing a massive volume of data from different incidents to develop AI and algorithmic modules and drive intelligent operation and maintenance capabilities. Analysis in dynamic perspectives – including factors like timing, correlations, cause and effect – enables inductive analysis to identify patterns and predictive analysis to forecast progression. A combination of these capabilities enables ICT-MiiND to actively detect anomalies and analyze root cause. It also provides a comprehensive macro view of the entire operations by reducing multiple and duplicating alerts.
Active and comprehensive monitoring: Aiming to turn passive monitoring into proactive enhancement, ICT-MiiND combines macro monitoring of the entire operations together with intelligent analysis that deepens IT resource planning. This combination can transform ICT services provisioning from simply meeting SLAs to proactively identifying areas to improve IT performance and user experiences.
Integrate business scenarios and human knowledge: Leverage the experience of managing different networks and IT challenges, as well as the understanding of individual customer’s business processes, application architecture, infrastructure and security policies to develop business-driven AIOps algorithm. It demonstrates CITIC Telecom CPC’s differentiating AI capabilities to develop AIOps tools that are unique from others in the market.
Innovation is part of our DNA
ICT-MiiND is an intelligent-driven strategy for the future. It rides on CITIC Telecom CPC’s practical IT operations experiences, in-depth business knowledge and expertise in network, security and cloud into building different AIOps modules to provide exceptional IT services through intelligence.
Embracing years of practical experience, deep industry know-how with intelligent analysis and algorithmic capability, CITIC Telecom CPC is also deepening its innovation with the latest technologies like AR, IOTs and Blockchain, to form an intelligent IT service management platform and applications, a true proactive digital business enabler.
Series of innovative offerings under the ICT-MiiND Strategy:
AR-driven service platform: Leverage wearable AR technology, the company offers remote operation and maintenance service – DataHOUSE(TM) AR Remote Hand. It transforms field engineers’ operations, maintenance and troubleshooting processes, driving a future-ready field service era.
Blockchain-enabled business workflow tracking system manages application development and APIs to enable service governance. Some applications, including electronic leave applications and electronic overseas travel application systems, are already supported by blockchain, while Sales management and CRM systems will be next.
Integrates facial recognition technology into thermal detection systems, CITIC Telecom CPC creates groundbreaking AI thermal detection systems to monitor temperature and identify individual employees or visitors to enable a higher level of public health and safety.
AI + SD-WAN is a network service that integrates AI, big data analytics and SD-WAN technologies. It achieves the integration between algorithmic analysis, WAN operations and linkages as well as application processing and business services delivery. Through intelligent analysis and smart machine learning of data across the network, it creates scenario planning through algorithmic and correlation analysis to design and develop dynamic routing to optimize network performance. It empowers enterprise customers to handle surging network traffic with optimized network architecture.
“Supported by our global experiences, years of business know-how and dedicated R&D capabilities for different industries, ICT-MiiND Strategy is not only a platform for intelligent IT service management, but the brain to empower digital success,” said Daniel Kwong, Chief Information and Innovation Officer from CITIC Telecom CPC.
Organized by Hong Kong Science and Technology Park and Hospital Authority, the AI Challenge is a competition that challenged contestants to build machine learning models to identify the surgical instruments. The competition aims to explore the role of AI to assist humans in performing surgical instrument counting at the hospital operating theatre – a task that takes place over a hundred thousand times per year!
“Our dedicated Data Science and Innovation team has been building machine learning models since 2019 to digitize our internal operations. Through this competition, we’d like to benchmark our AI capabilities against others into solving other practical business problems,” said Kwong.
“The award recognizes our expertise in AI to facilitate business operations, as well as our ability to extend these skills into different industries to provide enhanced services for our enterprise customers,” added Kwong.
ICT-MiiND Roadmap
The introduction of ICT-MiiND marks only the first step of a three-stage development plan. In the second stage, ICT-MiiND is expected to integrate the newly acquired insight with an advanced algorithm to offer predictive insights and response recommendations. Moving forward, ICT-MiiND is also expected to realize human-machine interactions and proactively support customers by providing recommendations and analysis using natural language processing (NLP) technologies and knowledge graphs.
“ICT-MiiND demonstrates our commitment to deepen technology expertise towards endless innovation for our customers. It is the core for our transformation from an ICT solution provider into a technology-driven digitalization enabler,” said Kwong.
About CITIC Telecom CPC
We are CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (HKG:1883), serving multinational enterprises the world over by addressing their ICT requirements with integrated digitalization solutions built upon our flagship technology suites, comprising TrueCONNECT(TM) private network solutions, TrustCSI(TM) information security solutions, DataHOUSE(TM) cloud data center solutions, and SmartCLOUD(TM) cloud computing solutions.
With the motto “Innovation Never Stops”, we leverage innovative technologies, embracing AI, AR, Big Data, IoT, and other cutting-edge emerging technologies to transform technical potential into business value for our customers. As enterprises’ digital transformation partner, we strive to help our customers achieving industry-leading position, high agility and cost-efficiency through digitalization.
Bringing with our Global-Local capabilities, we are committed to providing our customers with one-stop-shop ICT solutions with superior quality. Having worldwide footprint across 160 countries, including Asia, Europe and America, Africa, the Middle East, and Central Asia, our global network resources connect over 160 points of presence (POPs), 18 Cloud service centers, 30+ data centers, and two dedicated 24×7 Security Operations Centers (SOCs). As one of the first managed service providers in Hong Kong to achieve multiple ICT-related certifications, including ISO 9001, 14001, 20000, 27001, and 27017, we have been offering professional local services, superior delivery capabilities as well as exceptional customer experience and best practices through our global presence and extensive industry knowhow, becoming a leading integrated intelligent ICT service provider to enterprise customers.
DataHOUSE™ AR Remote Hand leverages wearable AR technology to transform field engineers’ operations and maintenance processes.
CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883), is honored to announce that its innovative product, DataHOUSE™ AR Remote Hand, bagged the Augmented & Virtual Reality – Telecommunications Award during Singapore Business Review’s (SBR) recently concluded Technology Excellence Awards (TEA).
DataHOUSE™ AR Remote Hand is a highly practical, productive, and effective tool for field engineers that allows them to do virtual collaborations with offsite members whilst streaming data in real-time. The technology employs AR glasses to allow field engineers to conveniently retrieve encrypted backend data from backend systems, so that they can conduct maintenance, troubleshooting, and field operations speedily. With virtual access to equipment history or status, service manuals, complicated technical procedures, troubleshooting logs, and graphics via a designated QR code for each device, they can utilise hand gestures to review a device’s historical record to speed up analysis and troubleshooting, minimising downtime and costs whilst boosting field engineer productivity by up to 50%.
Traditionally, field engineers communicated with back-end support using email or phone. This makes it challenging to describe a troubleshooting situation. The AR Remote Hand solves this problem by allowing back-end engineers to view real-time images streamed via AR glasses through an AR operations console. Its powerful video conferencing feature also offers engineers instant support and fosters off-site collaboration between global operations and maintenance teams. It also overcomes the challenges of time zone, languages, distance barriers, and professional skill sets in multi-technology environments.
On the customer side, the current pandemic has made it difficult for enterprises’ IT staff to travel to data centres and manage their equipment. Through its AR glasses, CITIC Telecom CPC’s DataHOUSE AR Remote Hand can serve as the customers’ remote hands. Not only does it show the status of on-site equipment as customers watch in real-time from offices or other locations through the AR operations console, but it also lets customers provide live instructions to CITIC Telecom CPC’s on-site engineers as they troubleshoot equipment issues without customers being physically in the data centre.
AR Remote Hand solution is the brainchild of CITIC Telecom CPC’s professional teams of data scientists and research and development experts. Combining their knowledge with experts from the Hong Kong Applied Science and Technology Research Institute (ASTRI), which was founded by the Hong Kong government to enhance the city’s competitiveness in technology-based industries through applied research, this collaboration has been very successful in creating a groundbreaking technology to revolutionize management and maintenance in data center scenarios.
CITIC Telecom CPC is now building additional enhancements in the new version of AR Remote Hand by expanding its range of supported vendor equipment and adding on Artificial Intelligence (AI) to extend more service coverage. As one of the trusted partners of leading multinational and business enterprises in the Asia-Pacific region, it maintains its integrity as the premier connectivity, cloud services, information security, and data centre provider in the world.
The Technology Excellence Awards was presented by Singapore Business Review via video conferencing throughout the second and third week of April. This year’s nominations were judged by of Daryl Pereira, Head of Cyber at KPMG; Cheang Wai Keat, Partner, Consultant at Ernst & Young Advisory Pte. Ltd.; Henry Tan, Group Chief Executive Officer and Chief Innovation Officer at Nexia TS; Sivakumar Saravan, Senior Partner at Crowe Singapore; Cecil Su, Director, Head of Cybersecurity of BDO Singapore.
About CITIC Telecom CPC
We are CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883), serving multinational enterprises the world over by addressing their ICT requirements with integrated digitalisation solutions built upon our flagship technology suites, comprising TrueCONNECT™ private network solutions, TrustCSI™ information security solutions, DataHOUSE™ cloud data center solutions, and SmartCLOUD™ cloud computing solutions.
With the motto “Innovation Never Stops”, we leverage innovative technologies, embracing AI, AR, Big Data, IoT, and other cutting-edge emerging technologies to transform technical potential into business value for our customers. As enterprises digital transformation partner, we strive to help our customers achieving industry-leading position, high agility and cost-efficiency through digitalisation.
Bringing with our Global-Local capabilities, we are committed to providing our customers with one-stop-shop ICT solutions with superior quality. Having a worldwide footprint across 160 countries, including Asia, Europe and America, Africa, the Middle East, and Central Asia, our global network resources connect over 160 points of presence (POPs), 18 Cloud service centers, 30+ data centers, and two dedicated 24×7 Security Operations Centers (SOCs). As one of the first managed service providers in Hong Kong to achieve multiple ICT-related certifications, including ISO 9001, 14001, 20000, 27001, and 27017, we have been offering professional local services, superior delivery capabilities as well as exceptional customer experience and best practices through our global presence and extensive industry know-how, becoming a leading integrated intelligent ICT service provider to enterprise customers. For more information please visit www.citictel-cpc.com.
About Singapore Business Review
The SBR Technology Excellence Awards is organised by Singapore Business Review (SBR.com.sg), the definitive magazine for Singapore’s business elite. Not only has it built its reputation and credibility as a publication, but it has also become a recognised symbol of excellence for multinational companies with offices in Singapore. Since then, SBR continuously strives to provide a platform where companies can showcase and celebrate their growth and success.
Media Contact:
June Tay
CITIC Telecom International CPC Limited
+65 6692 8357
Email: june.tay@citictel-cpc.com
From right to left: Group photo of Mr. Daniel Kwong, Chief Information and Innovation Officer from CITIC Telecom CPC, Mr. Joe Yau, CEO at OpenRice, and Mr. Taylor Lam, Senior Vice President of Product Development & Management at CITIC Telecom CPC.
CITIC Telecom International CPC Limited (“CITIC Telecom CPC”), a wholly owned subsidiary of CITIC Telecom International Holdings Limited (SEHK:1883) together with the most popular and award-winning dining guide OpenRice today celebrate their business collaboration. Using innovative technology to build a reliable dining experience and one-stop merchant platform, in reaching new heights for Asia FoodTech Ecosystems, OpenRice has won three category awards at the “IDC Digital Transformation Awards” – Omni-experience Innovator – Hong Kong, and DX CEO – Hong Kong and Regional.
“Innovation Never Stops. Our Digitalization strategy is simple, it not only about machines and technologies, but also about talent and customer experience. We are putting people at the centre of the DX Journey, and truly believe it is people’s skills and their ability to learn, adapt, change and innovate that makes any technology implementation successful,” said Daniel Kwong, Chief Information and Innovation Officer from CITIC Telecom CPC.
CITIC Telecom CPC Supports OpenRice’s Digital Transformation Journey
OpenRice has been going through a digital transformation journey in recent years, where they have gone from an online dining guide to a FoodTech Ecosystem. With its success in digital transformation, OpenRice has won three IDC Digital Transformation Awards – for Omni-experience Innovator – Hong Kong, and DX CEO – Hong Kong and Regional.
The IDC Digital Transformation Awards recognise the achievements of organisations that distinguished themselves with notable and measurable success in the execution of their organisation’s digital transformation (DX) initiatives across the seven DX masteries and who make significant efforts to transform or disrupt the market.
“We see digitalization as a part of the company’s daily routine; growing with it and evolving with it has become second nature amidst the growing digital economy.” said Joe Yau, CEO at OpenRice.
During the digital shift, OpenRice redeveloped its Table Booking System into a native app and website, connecting consumers, restaurants and partners in the F&B and non-F&B sectors. The new initiative included the transformation of a table booking system into one-stop merchant platform “OpenRice Biz” to support restaurants’ dining business journey, improve the availability of market insight solutions for merchants, as well as provide agile and digital business operations. Enabling technologies, including big data analytics and AI, were adopted to empower the initiative.
“As one of the key components of our DX strategy, we are revamping our TrustCSITM portfolio to fulfill customer demand during their digital transformation journey. Our security service portfolio now consists of four key service scopes – Device Management Service, Threat Detection and Response Service, Behaviour Analysis Service, and Professional Service.” said Taylor Lam, Senior Vice President of Product Development & Management at CITIC Telecom CPC.
“With a majority of food and beverage merchants lacking the technology know-how and budget, OpenRice as a platform has taken the leading position to innovate and enhance services for restaurants. Thus, we introduced the OpenRice Biz Platform, where restaurant merchants can choose from a suite of dining solutions or have customised plans tailored specifically to better fit their needs. This was how our journey of digital transformation began,” said Joe Yau, CEO at OpenRice. “We see digitalization as a part of the company’s daily routine; growing with it and evolving with it has become second nature amidst the growing digital economy.”
Delivering the Most Important Package in the Dining Journey: TRUST
As OpenRice continued to expand its platform business with increasing traffic, transactions and data volume, a more reliable security solution was needed. This is where CITIC Telecom CPC came in to assist OpenRice with their security and network system.
“With increasing cyber-attacks and phishing emails, as well as a rising amount of data usage due to the expansion of our service offerings, we needed to enhance our security level and data transmission,” said Yau. “With CITIC Telecom CPC’s TrustCSI(TM) UTM and Email Protection services, plus its TrueCONNECT(TM) MPLS connectivity service in place, OpenRice now enjoys reliable data flow and better data protection to help safeguard our business.”
“CITIC Telecom CPC always strives to serve our customers with strong support for their business digital transformation, and we are glad that our TrustCSI(TM) information security services and TrueCONNECT(TM) private network solutions have helped to support OpenRice’s secure dining platform,” said Mr. Taylor Lam, Senior Vice President of Product Development & Management at CITIC Telecom CPC. “The OpenRice FoodTech ecosystem redefines users’ total dining experience and services merchants’ business operations, as well as sales and marketing strategies. Appreciating its success, CITIC Telecom CPC nominated OpenRice for the IDC Digital Transformation Awards and we feel honoured that it has won awards in three categories.”
CITIC Telecom CPC’s Security Solutions Revamped to Support its DX Strategy
Given that DX is no longer an option but a must-have process for any type of business, CITIC Telecom CPC’s innovative solutions and experienced experts have put it in a leading position to help enterprises on their DX journey. CITIC Telecom CPC’s new DX strategy will ensure that it is a strong ICT-enabler to support the digital transformation of various industries. In fact, with 5G+ bringing DX into a new era, CITIC Telcom CPC’s solutions will help enabling enterprises to better leverage technologies. For example, 5G+ will allow Artificial Intelligence (AI), IoT, and even autonomous driving to reach new heights, while CITIC Telecom CPC’s solutions suite assures enterprises by helping them to leverage these technologies in a secure and effective manner to achieve their DX goals.
“Innovation Never Stops. Our Digitalization strategy is simple, it not only about machines and technologies, but also about talent and customer experience. We are putting people at the centre of the DX Journey, and truly believe it is people’s skills and their ability to learn, adapt, change and innovate that makes any technology implementation successful,” said Daniel Kwong, Chief Information and Innovation Officer from CITIC Telecom CPC.
“Furthermore, the way we work is primarily about keeping customers at the centre and we plan everything around them to ensure we are aligned to both their strategy and their business goals. Recognising that digital transformation is no longer a choice but rather an inescapable and exponentially growing process, enterprises are quickly adopting and leveraging new technologies to embrace the digital era. CITIC Telecom CPC is committed to helping clients navigate their digital transformation journeys, through the provision of a wide range of innovative solutions created from powerful new disruptive technologies,” added Kwong.
Since the next generation of digital business will be run by underlying data, there is a crucial security element that now needs to be considered – cybersecurity and a company’s networks and systems will need to be combined. Thus, security will no longer just be another system requirement, it will be one of the key enablers of digital transformation.
“As one of the key components of our DX strategy, we are revamping our TrustCSI(TM) portfolio to fulfill customer demand during their digital transformation journey,” said Lam. “With new additional services and technology enhancements, our security service portfolio now consists of four key service scopes – Device Management Service, Threat Detection and Response Service, Behaviour Analysis Service, and Professional Service. Customers can now enjoy comprehensive security solution offerings, and select the most suitable services to help them digitally transform their operations.”
Embedded with the latest powerful analytics-driven SIEM and superior Dashboards capability, TrustCSI(TM) 2.0 can empower customers and teams with data insights in real-time, making it fast and easy for everyone to visualise and deliver numerous capabilities at-scale, as well as to address modern threats demand analytics-driven security and continuous monitoring.
The key enhancements of this revamp include the launch of the Incident Response (IR) and Security Orchestration, Automation and Response (SOAR) functions under the Threat Detection and Response Service scope, and a consultation service for China Cybersecurity Law MLPS 2.0 compliance under the Professional Services scope.
Threat Detection and Response Service
With the new generation of Security Information and Event Management (SIEM) technology, CITIC Telecom CPC brings a whole new experience to its customers. The enhanced SIEM platform can support modern cloud applications and type of workload and provide a flexible deployment model including on-premises, cloud, and hybrid models. An advanced monthly report and customised monitoring dashboard will be available for customers, giving them a clear picture on their security aspects.
What’s more, the IR and SOAR services are added to help customers identify potential threats from different devices without human intervention. Remediation actions and suggested measures will be provided to resolve an issue automatically in the future.
The new IR feature is able to:
– Shorten investigation cycles – prioritise, confirm, and act on higher priority threats
– Use an Investigation Workbench to investigate notable events that may represent a threat
– Leverage integration with existing capabilities – by collaborating and tracking an investigation
– Quickly launch a response to critical incidents
The new SOAR service can:
– Automate repetitive tasks so that customers can allocate their resources to higher value tasks
– Automate security alerts allowing customers to keep everything under control, instead of dealing with overwhelming alerts
– Orchestrate workflows and responses across all products so that each device can actively participate in the defence strategy
– Save time and resources by resolving issues and making current tools work better
Professional Services
People are the key to any enterprises DX journey, and CITIC Telecom CPC can help by providing the resources to help client personnel learn and understand fast changing policy and compliance changes. This service includes being able to help companies enter the Chinese market with China Cybersecurity Law MLPS 2.0 compliance. For enterprises expanding or already operating inside China, it is imperative their digital transformation be in compliance with the law. This service includes classification, filing, implementation, evaluation, and auditing, and is easy, reliable, and professionally administered to ensure an enterprise operates a robust, fully compliant MLPS 2.0 infrastructure. Other Professional Services offered by CITIC Telecom CPC include vulnerability assessment, penetration testing, and security device migration.
Together with the existing yet powerful Device Management Service, which provides round-the-clock comprehensive and reliable infrastructure management services to handle the crucial burden of regular diligent device and software management, and the TrustCSI(TM) Behavior Analysis Service which brings a new approach to enterprise cyber defense, CITIC Telcom CPC’s solutions provide a secure journey for companies that are going through the digital transformation process.
About OpenRice
Established in 1999, OpenRice is currently the most popular food dining guide in Hong Kong. The database contains the most complete and updated restaurant information, with credible restaurant reviews written by real locals. As the most comprehensive F&B platform in Hong Kong, OpenRice is devoted to the research and development of FoodTech to create a sustainable one-stop shop of solutions in the eco-system; including Restaurant Management System (RMS), Recruitment, POS & integrated payment, Table booking & dine-in solutions, Scan to Order, Vouchers, TakeAway , Analytics, and beyond!
Based in Hong Kong, OpenRice has also actively expanded to other Asian regions in recent years, including Macau, Taiwan, Japan, Thailand, Singapore, Malaysia, and China.
About CITIC Telecom CPC
We are CITIC Telecom International CPC Limited (“CITIC Telecom CPC”), a wholly owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883), serving multinational enterprises the world over by addressing their specific ICT requirements with highly scalable tailored solutions built upon our flagship technology suites, comprising TrueCONNECT(TM) private network solutions, TrustCSI(TM) information security solutions, DataHOUSE(TM) cloud data center solutions, and SmartCLOUD(TM) cloud computing solutions.
As a leading Global Local ICT Solutions Partner with worldwide footprint across East to West and native presence, we truly live our motto, “Innovation Never Stops.” Being a preferred Digital Society Enabler, we lead our key markets at the forefront of pioneering ICT development, embracing AI, AR, Big Data, IoT, and other cutting-edge emerging technologies to transform technical potential into real-world value for our customers, helping them achieve higher productivity, agility, cost-efficiency, and ultimately, Digital Globalization.
As one of the first managed service providers in Hong Kong to achieve ISO 9001, 14001, 20000, 27001, and 27017 ICT-related certifications, CITIC Telecom CPC delivers on our superior quality commitment through a broad global self-managed infrastructure encompassing some of the highest growth markets in Asia, Europe and America, with over 140 points of presence, 18 Cloud service centers, 30+ data centers, and two dedicated 24×7 Security Operations Centers.
