Category: Events / Conventions

  • Infocus International Announces Online Masterclass on Electricity Economics

    Infocus International Announces Online Masterclass on Electricity Economics

    Infocus International Group has launched the Electricity Economics in Changing Electricity Markets online course and it will be commencing live on 18th May 2021. Throughout the four sessions, you will understand the new economics of power markets in a low-carbon world.

    This is an essential course both for those generating and trading electricity and for those responsible for policy within the power industry. It leads you through a clear, accessible and thorough examination of the economics of power generation, from power plant cost influences to end-customer prices. It contextualises this analysis with key consideration of industry drivers and trends, including increasingly liberalised and competitive markets, evolving policy support and management frameworks, the growth and integration of renewable power sources, and the restructuring of power systems towards more decentralised operations.

    We’ll examine these key questions:

    – Which variables drive the economics of electricity generation?
    – How do generation costs combine with other factors to produce end-use electricity prices?
    – How are current technology & system trends impacting electricity costs and prices?
    – What are policymakers doing to keep costs down?
    – Who are the key stakeholders and influencers on electricity economics?
    – What are the value-chain impacts of market liberalisation and competition?
    – How are solar and wind power (and other low-carbon options) changing market environments?
    …and many more!

    The presenter allows for and encourages plenty of Q&A and discusses the issues from multiple stakeholder perspectives; including power plant owners, investors, policymakers and energy customers. This online course is an essential primer for those seeking to navigate successful business routes through transitioning electricity systems.

    Want to learn more?
    Simply email to weslyn@infocusint.com or call +65 6325 0351 to obtain your FREE COPY of event brochure. For more information, please visit www.infocusinternational.com/electricityeconomics-online .

    About Infocus International Group

    Infocus International is a global business intelligence provider of strategic information and professional services for diverse business communities.

    Infocus International recognises clients’ needs and responds with innovative and result oriented programmes. All products are founded on high value content in diverse subject areas, and the highest level of quality is ensured through intensive and in-depth market research from local and international insights.

    Weslyn Lee
    Tel: +65 6325 0351
    Email: weslyn@infocusinternational.com
    Web: www.infocusinternational.com

  • Live Online Masterclass on Project Finance & Project Financial Modelling

    Live Online Masterclass on Project Finance & Project Financial Modelling

    Infocus International Group has launched the Project Finance & Project Financial Modelling online course and it will be commencing live on 10th June 2021. Throughout the eight sessions of the course, you will learn the latest PF strategies, risk mitigation instruments, as well as financial modelling best practices with practical case studies.

    Today’s project finance (PF) transactions require a higher level of expertise not only in programming more sophisticated and flexible financial models, but also in incorporating the latest risk mitigation and credit enhancement instruments. While higher standards of Environmental, Social, and Governance (ESG) impact management are being demanded of all major capital projects worldwide, more options and models for ESG mitigation, insurance, guarantee products, and financing instruments are now available.

    The objective of this course is to provide participants with an enhanced understanding of the practical & documentation requirements of all interested parties to today’s PF transaction. This programme provides you with proven PF analytical strategies and transaction structuring techniques which will enable you to quantitatively assess risks, resolve constraints, and reach project financial closure. This programme is also designed to enhance the check lists and benchmark metrics by which you can reduce losses and which will be viewed favourably by both management and the regulatory community.

    Course Sessions:

    – Limited-recourse Project Finance models & key requirements
    – Managing Project Finance transactions & stages of the deal
    – Project Finance documentation management, risk analysis models & Environmental, Social & Governance (ESG) mitigation options
    – Sources of PF funding, financing instruments & guarantee products; credit enhancements & bankability techniques
    – PF financial model design requirements, presentation & formatting standards
    – Programming financial statements, cash flows, profit & loss statements and managing international accounting standards
    – Projecting PF balance sheets, SPV reserve accounts, PF refinancing, and conducting sensitivity analyses
    – PF model stress-testing, overseeing Monte Carlo simulation analyses, and modelling for credit enhancements

    As a result of actively engaging in this program, you will be able to make practical decisions on PF strategies, projects, and transactions for your organizations following the workshop?s completion.

    Want to learn more?
    Simply email to weslyn@infocusint.com or call +65 6325 0351 to obtain your FREE COPY of event brochure. For more information, please visit www.infocusinternational.com/projectfinance-online .

    About Infocus International Group

    Infocus International is a global business intelligence provider of strategic information and professional services for diverse business communities.

    Infocus International recognises clients’ needs and responds with innovative and result oriented programmes. All products are founded on high value content in diverse subject areas, and the highest level of quality is ensured through intensive and in-depth market research from local and international insights.

    Weslyn Lee
    Tel: +65 6325 0351 | Email:
    weslyn@infocusinternational.com
    Web: www.infocusinternational.com

  • Infocus International Launches Online Masterclass on Power & Infrastructure Project Finance

    Infocus International Launches Online Masterclass on Power & Infrastructure Project Finance

    Infocus International Group has launched the Power and Infrastructure Project Finance online course and it will be commencing live on 1st June 2021. Throughout the five sessions of the course, you will be able to create a bankable project finance structure in terms of risk allocation and the commercial and financial structure.

    Project finance is widely used for large infrastructure projects ranging from roads and bridges to oil and gas and renewable energy projects. The structuring technique is very versatile and enables project risks to be allocated to the parties best able to manage them – which facilitates the raising of long term debt with recourse to the project developer limited to its initial investment commitment.

    The correct allocation of risk through an appropriate commercial structure is the foundation of a sound financing plan and this course will develop these themes by walking through the commercial contracts and finance documentation and provide an understanding of how to determine the optimal amount of debt using cash flow and ratio analysis. Current project financing circumstances from around the world will be discussed though case study exercises.

    Investment committees need to be sure that all risk aspects have been studied and the course will detail the key elements of the due diligence exercise. The course will also provide a guide on how to approach the debt market.

    On completion of this course, you will understand:

    – How power and infrastructure projects are structured and financed
    – How to identify project risks and mitigation strategies
    – The role of the financial model and cash flow and ratio analysis
    – Debt sizing techniques
    – Project finance term sheets and loan documentation
    – Contract documentation
    – The due diligence process
    – How to efficiently identify viable project prospects
    – How to approach the debt market

    This online course is interactive using a combination of presentations, case studies and exercises. Questions and discussion are encouraged to gain useful practical business insights. Subject to preserving confidentiality, you are welcome to seek solutions to live situations.

    Want to learn more?
    Simply email to weslyn@infocusint.com or call +65 6325 0351 to obtain your FREE COPY of event brochure. For more information, please visit www.infocusinternational.com/powerprojectfinance-online .

    About Infocus International Group

    Infocus International is a global business intelligence provider of strategic information and professional services for diverse business communities.

    Infocus International recognises clients’ needs and responds with innovative and result oriented programmes. All products are founded on high value content in diverse subject areas, and the highest level of quality is ensured through intensive and in-depth market research from local and international insights.

    Weslyn Lee
    Tel: +65 6325 0351
    Email: weslyn@infocusinternational.com
    Web: www.infocusinternational.com

  • Live Online Masterclass: Power Purchase Agreement

    Live Online Masterclass: Power Purchase Agreement

    Infocus International Group has launched the Power Purchase Agreement online course and it will be commencing live on 10th May 2021. Throughout the five sessions, you will learn from the European experience and be able to structure and manage a successful Power Purchase Agreement (PPA).

    There are many moving pieces affecting the future of electric power development in emerging market. Unlike the past Independent Power Project models, which featured standardised take-or-pay contracts – today’s market demands more innovative incentives to ensure better availability, better performance, as well as more attractive and sustainable mixtures of fuel sources. Economies throughout developing countries urgently need to master the key tools, models, and lessons learned for transforming and strengthening today’s electricity sector. These include the latest models in negotiating Power Purchase Agreements (PPAs), in designing and managing new competitive power markets, as well as attracting the right mix of renewable energy sources.

    Benefits of Attending

    – Negotiate fair and sustainable PPAs
    – Structure successful PPAs based upon your own company’s risk profile and risk allocation needs
    – Expose to international experience in IPP development
    – Learn theory and practice of pricing and tariff design
    – Perform a policy and risk analysis of PPA contracts
    – Improve your awareness of the common pitfalls and mistakes to avoid in today’s private power investments
    – Lead successful power project finance transactions

    This live online training course gives you clear explanations of the new models of PPA risk allocation, of designing and managing competitive power markets, attracting private investments in renewable energy, through a series of real case examples of contracts and markets. Case Studies will include real examples from Africa, Middle East, Asia, Europe and North America. Furthermore, cases stimulate independent thinking and discussion among participants.

    Want to learn more?
    Simply email to weslyn@infocusint.com or call +65 6325 0351 to obtain your FREE COPY of event brochure. For more information, please visit www.infocusinternational.com/ppa-online .

    About Infocus International Group

    Infocus International is a global business intelligence provider of strategic information and professional services for diverse business communities.

    Infocus International recognises clients’ needs and responds with innovative and result oriented programmes. All products are founded on high value content in diverse subject areas, and the highest level of quality is ensured through intensive and in-depth market research from local and international insights.

    Weslyn Lee
    Tel: +65 6325 0351 | Email:
    weslyn@infocusinternational.com
    Web: www.infocusinternational.com

  • Infocus International to Finalise the Registration for Public-Private Partnerships (P3) Live Online Masterclass

    Infocus International to Finalise the Registration for Public-Private Partnerships (P3) Live Online Masterclass

    Infocus International Group has launched the Public-Private Partnerships online course and it will be commencing live on 5th May 2021. Throughout the eight sessions, you will be mastering PPP project analysis, financing, contracts & transaction management techniques.

    We need new infrastructure. Roads, airports, schools, hospitals and housing: the list is enormous and growing. Yet severely limited budgets, economic uncertainty caused by volatile commodity prices, and deficits continue to prevent government at all levels from delivering the kinds of structural change that has always been needed. In response, some countries have developed successful PPP programmes. Merely grasping the concepts of PPP does not do justice to our great responsibility of having an ownership in the country’s future. We already know what we need to do, now is the time to really discover HOW.

    Course Highlights

    – PPP policies, strategies, laws & units for implementing successful PPP transactions
    – Identifying & selecting appropriate projects for PPPs
    – Models for analyzing PPP projects
    – Managing & completing PPP feasibility studies
    – Financing techniques for PPP to ensure long-term PPP bankability and affordability
    – Managing and overseeing PPP procurements & achieving transaction closure
    – PPP stakeholder management & sustainability techniques
    – Managing long-term PPP contracts for ensuring service delivery, price regulation, and dispute resolution

    This online workshop features rigorous new interactive methodology that require attendees to demonstrate their understanding with each module’s practical techniques and learning outcomes. Every 10-15 minutes throughout each session, you will be required to complete either focused review questions for selecting among a range of PPP decisions, or brief group exercise assignments. You should be prepared to actively participate, and not merely to “watch & listen” video presentations.

    As a result of actively engaging in this program’s methodology, you will be able to make practical decisions on PPP strategies, projects, and transactions for your organizations following the workshop’s completion.

    Want to learn more?
    Simply email to weslyn@infocusint.com or call +65 6325 0351 to obtain your FREE COPY of event brochure. For more information, please visit www.infocusinternational.com/ppp-online .

    About Infocus International Group

    Infocus International is a global business intelligence provider of strategic information and professional services for diverse business communities.

    Infocus International recognises clients’ needs and responds with innovative and result oriented programmes. All products are founded on high value content in diverse subject areas, and the highest level of quality is ensured through intensive and in-depth market research from local and international insights.

    Weslyn Lee
    Tel: +65 6325 0351
    Email: weslyn@infocusinternational.com
    Web: www.infocusinternational.com

  • FMC 2021 is looking for Instrumental, Theatre, Video Game music compositions from around the world

    FMC 2021 is looking for Instrumental, Theatre, Video Game music compositions from around the world

    On March 28, FMC 2021– Unique International Music competition and Awards has opened online registration for the regular and popular competition categories “Instrumental Music”, “Theatre Music” and for an exclusive new category “Compose Music for a Video Game”.

    1. Instrumental Music Competition

    The competition is for Composers, Soloists, Instrumentalists, Chamber Groups (of any kind) Ensembles and Orchestras.

    The competition is unrestricted, and musicians and players who play a classical instrument such as brass (trumpet, trombone and baritone), piano, classical guitar, cello, clarinet, double bass, flute, violin or viola or any special cultural instrument may enter the competition.

    Only original music compositions and works with a maximum length of six minutes may be entered in the competition. It is not a condition that the compositions have never been previously presented. They can be older music works which have already been presented at concerts, performances or other public forms or online. Of course, contestants may include brand new compositions which have not yet been presented publicly.

    These can be studio or demo recordings, or live recordings of performances and concerts.

    In this category, FMC is looking to discover new, talented musicians and composers and to reward their beautiful and original musical compositions. At the end of the competition, FMC then promotes the compositions on its official channels and at foreign presentations.

    Registration in this category is open online, directly on the competition page, where you can find all the information you need and the registration form. https://www.fmcontest.com/instrumental-music-2/

    The Deadline to enter original compositions in the Instrumental Music Competition is 31.8. 2021

    2.Theatre Music

    National, private and independent theatres, theatre institutions and organizations may this year also enter the category “Theatre music” with their performances of music for theatre. It is exclusively intended for theatre music. Any music compositions, including those which have already been or will be part of theatre performances, may be registered.

    Studio, demo recordings or recordings from live performances of any type with a maximum length of up to six minutes will be accepted.

    In addition to theatres, composers who work directly with theatres and compose original music to create an unforgettable theatre performance experience may also enter this

    category. This also allows composers who are beginning this style of music and who may not yet have had an opportunity to create music directly for theatre achieve this goal.

    “Theatres use a lot of interesting music in their programme structures, and much of it has already been heard in performances. We recognized this in previous years of the competition and are looking forward to this year’s entries. The best compositions for theatre will be selected by an international panel of judges, who are eagerly awaiting to hear the music and decide on the winners,” said FMC Director Vlado Zeleznak JR.

    Registration for original theatre music is already underway online, directly on the competition website, where you can find all the information, details and registration form. https://www.fmcontest.com/theatre-music/

    The deadline to enter Theatre Music competition is: 31.8. 2021

    3.Compose Music for a Video game

    New competition category for all composers, sound designers, musicians, music producers, etc.

    Music and sound are an integral part of every video game. Fans of video games pay ever more attention to this and can appreciate whether music and sound design either completes or disturbs their ideal gaming experience.

    “This will be a great opportunity for any musician who composes in this music genre or plans to work professionally in this field to create musical compositions for games and platforms but has not yet had the opportunity to test their skills and work on a real video game,” said FMC Director Vlado Zeleznak JR.

    “With this category, FMC wants to discover and uncover new musical talent in the industry. Several rising musicians who turned to us with this also influenced our decision to create this category. We are granting their wish and offering an opportunity to participate in an international competitive environment and compose music or design sound for the professional video game “Air Missions: HIND” from 3DIVISION video game development company. Composers will then have their music and sound evaluated by members of a prestigious international jury and the opportunity to win great and practical prizes which they can use in their recording studios,” added Zeleznak.

    Registration and submission of competition contributions is online.

    Registration is already globally open, and anyone, regardless of age or nationality, may apply directly on the official competition website. https://www.fmcontest.com/music-for-video-game/

    The deadline to enter Compose music for Video Game “Air Missions: HIND” is 31.7. 2021

    Members of a prestigious international jury from EU, Australia, USA, Asia who actively work in the music and film industry will select the best compositions. Many of the jury are great instrumental players who have had their compositions used in various films, TV shows, projects, video games, commercials or concert performances.

    Each finished and submitted composition involved in the evaluation process has a chance to win any of the prizes in the competition with a total value of more than 58 000 Euros. In addition to the Absolute Winners the jury and organizers of the competition, may propose special prizes for other competitors which will be announced during the announcement of winners. The winners will also receive original custom made trophies and certificates that will be a reminder of the competition and an award for their success.

    FMC-Film Music Contest on Social Media: Facebook: facebook.com/FilmMusicContest Instagram: instagram.com/fmcontest YouTube: http://bit.ly/3oOaG48 #fmcfilmmusiccontest Media Contact: Mgr. Vlado Zeleznak Jr. Director, FMC-Film Music Contest, PRESS FMC E: press@fmcontest.com W: https://www.fmcontest.com

  • Film Music Contest 2021 and Awards: Registration in all categories is open

    Film Music Contest 2021 and Awards: Registration in all categories is open

    On March 28, FMC 2021, the unique international music competition and awards and one of the largest competitions of its kind in Europe now expanding into Asia, has opened online registration.

    Composers have another opportunity to showcase their talent in an internationally competitive environment. An exclusive jury, composed of professional composers working for Hollywood, Netflix and national televisions, will award the best composers, musicians and filmmakers. The prizes for this year’s winners are values at a total of over EUR 58,000.

    Along with the opening of the competition, FMC 2021’s official video trailer was also un-veiled:
    https://youtu.be/x4F-IgfQjJg

    The main part of the competition is dedicated to music composers, sound designers, musicians, music producers, and music and cultural institutions. This year, FMC 2021 is also introducing the opportunity to choose a competing film and compose original music for it using unique creative and artistic concepts.

    For the first time, the competition allows you to enter the video game world and compose music and design sound for an action video game scene.

    FMC is looking to discover new musical talent from among the rising stars of film and TV music. It will also aid beginning composers to try out their work on a professional film or video game and test their skills in preparation for professional work in the film and music industry.

    “For musicians, composers and producers who are already active in the industry, a competitive space provides the opportunity to showcase compositions for films, TV serials, commercials or video games. Musicians who enter the competition with their own original instrumental music will also be rewarded. We have also not forgotten about composers of theatre music,” said FMC Director Vlado Zeleznak Jr.

    Another part of the competition is dedicated to films, TV serials, videos from filmmakers, independent creators, and national or private television broadcasters. They can submit their audio-visual works with original music. The best will be selected by members of the international jury for the finals, from which a winning film, series or video with original music will then be awarded.

    All competition categories and online registration forms can be found at the following link: https://www.fmcontest.com/enter-here-2/

    About FMC-Film Music Contest

    FMC-Film Music Contest is a unique international contest and music awards for composers of original music for Film, TV, Ads, Videogames, for sound designers, bands, musicians, producers, soloists in instrumental, theatre, electronic music, with no age limits and irrespective of nationality or country of origin. FMC rewards films, TV series, or videos with original music in a separate category which is designed for independent film producers, production companies, video creators, composers, or directors. FMC is regularly represented at the most famous film, TV and music international events, festivals and markets such as: Cannes Film Festival, March’ du Film, Berlinale, NATPE, Musikmesse, etc. For more information, please visit: https://www.fmcontest.com/

    About the Main Organizer, The GONG Art Company

    The GONG Art Company as the main organizer has been working on cultural activities for nearly 30 years. Its portfolio includes organising many different cultural events. It has been cooperating with different Radios and TV stations in Europe. GONG has produced more than 500 tv episodes and music video clips. It has also produced just as many compositions in its own studio, the most successful of them being released on CD and receiving numerous gold and platinum awards.

    FMC-Film Music Contest on Social Media:
    Facebook: facebook.com/FilmMusicContest
    Instagram: instagram.com/fmcontest
    YouTube: http://bit.ly/3oOaG48
    #fmcfilmmusiccontest

    Media Contact:
    Mgr. Vlado Zeleznak Jr.
    Director, FMC-Film Music Contest, PRESS FMC
    E: press@fmcontest.com
    W: https://www.fmcontest.com

  • CFO & Treasury Summit Asia 2021 coming to you virtually on 20 April 2021

    Following a year of unprecedented disruption, business technology adoption has rapidly accelerated across Asia. Cloud technologies have gone from nice to have to must have and companies are discovering the power of mixing and matching solutions to meet their ever-changing business needs. In this process, finance leaders play a much more critical role than before. The newly launched CFO & Treasury Summit Asia 2021 is the first event to kick off The Accounting & Finance Show Asia 2021 series and will bring together the finance leaders and corporate treasurers from medium and large enterprises across Asia.

    Broadcasting more than 14 hours of curated content, this one-day virtual summit will feature the most inspirational CFOs, treasurers and finance leaders speaking across 2 key channels, Future Finance and Digital Treasury. Topics include “Digital Transformation & Role of CFO in Strategic Business Positioning”, “Digital trends that will transform the finance function in 2021”, “Managing cash and liquidity on a global scale during a turbulent business environment”, “Re-emergence planning and post-pandemic recovery” etc. The latest insights, technologies and best practices to be shared aim to help finance leaders navigate through the uncertainties beyond 2021, driving recovery and growth.

    Some of the expert speakers at CFO & Treasury Summit Asia 2021 include:
    – Delvin Chen, Director, Commercial Treasury, GE
    – Christopher Emslie, Asian Regional Treasurer, General Mills
    – Nitin Jain, Head of Treasury & Capital Markets, Agrocorp
    – Alexander Joramsa, CFO Asia Pacific, Teva Pharmaceutical
    – Laxmi Keshote, Treasury & Financial Risk Lead, Stripe
    – Pheng Leong Tan, CFO, BIBD Bank
    – Ramesh Narasimhan, CFO, Arcis Global Merchants
    – Suryanarayanan Balasubramanian, CFO, iWise
    – Surin Segar, Executive VP, Group Head – Tax, Maybank
    – Ekaterina Sejourne, Regional Head of Finance – Middle East Asia Pacific, Puma Energy
    – Siew Shan Sim, CFO, Air Asia
    – Jessie Qiu, Head of Finance- Asia & Latin America, ResMed
    – Axel Hauke, Trader/Treasury Manager, Agrocorp International Pte Ltd
    – Timothy Williams, CFO, FCM Travel Solutions
    – Gary Zhang, Group CFO, Qi Group

    BlackLine is the Summit’s Gold Sponsor, while Esker and ITILITE are the Summit’s Silver Sponsors. They will be empowering the CFO and Treasury community through the presentation of integrated solutions at their respective conference sessions.

    Ms Fei Xiang Woon, Director of APAC Marketing Programs of Blackline shared, “The past twelve months have seen an enormous shift in the way that businesses carry out their traditional finance and accounting processes. The CFO & Treasury Summit Asia promises to bring together the finance community at just the right time, and we are delighted to be a part of the event.”

    The one-day free-to-attend summit is expected to garner the attendance of over 500 CFOs, treasurers and finance leaders from across Asia and beyond.

    Details of the one-day virtual summit are as follows:
    CFO & Treasury Summit Asia 2021
    20 April 2021 | Virtual Free-to-Attend
    https://bit.ly/3tQbhW4

    About Terrapinn

    Terrapinn is an international events media business with 30 years’ experience developing best in class conferences and exhibitions across a wide range of key industry verticals. With our global footprint and offices in London, New York, Singapore, Sydney, Dubai and Johannesburg, we’ve been sparking ideas, innovations and relationships that transform businesses. In Asia we run 17 pan Asian events; Telecoms, Enterprise Technology, Life Sciences, Transportation, Accounting, Logistics, Education and Renewable Energy sectors. In 2020, we ran over 80 virtual events and total attendance across all shows was in excess of 70,000.

    For more information, please contact:
    Lim Jia Le
    Marketing Executive
    Terrapinn Pte Ltd
    Tel: (65) 8133 1705
    Email: jiale.lim@terrapinn.com.

  • Indian edition of the World CX Summit shed light on the need to rebuild India’s technological ecosystem with CX

    Indian edition of the World CX Summit shed light on the need to rebuild India’s technological ecosystem with CX

    In an age of unprecedented possibilities for businesses, World CX Summit – India attracted prominent voices in the CX ecosystem including Anand Tuli, Head of CX & Data Analytics, Vedantu; Dhruba Roy Chowdhury, Head of Global Command Centre and APAC Support Operations, Uber; Vaishali Thakkar – Chief Customer Experience & Service Delivery, Praxis Home Retail Ltd. (Future Group – HomeTown) and Himanshu Singh – Head Presales, India & SAARC, Freshworks; to name a few.

    World CX Summit – India covered key topics such as Digital Transformation with Customer-First Thinking, Customer Data: Designing for Transparency & Trust, CX Strategies for a Touchless World, Adopting Digital Omnichannel and more.

    Key takeaways from World CX Summit – India
    In a panel discussion on the topic ‘Becoming Future Ready with CX-led Digital Transformation,’ the panellists discussed about leveraging VoC initiatives to Build Brand Loyalty, How to overcome challenges in CX Transformation, Success stories and Q and A and much more.

    The panellists who joined the discussion included K B Nagaraju – Chief CX Officer, Bigbasket; Dharmender Khanna – Head of Digital Transformation, SSIPL Retail LTD; Vaishali Thakkar – Chief CX & Service Delivery – Praxis Home Retail Ltd. (Future Group); Sharat Dhall – Chief Operating Officer (COO) – Policybazaar.com and Ajay Nambiar – COO-PYP & CSO, M3M.
    “If you want things to work, you need to consider everything around the new technology that you are looking into investing in,” said Frederik Bisbjerg, Executive Director, Digitization, Daman National Health Insurance Company.

    World CX Summit also featured an interesting panel discussion on ‘The Impact of Emerging Technologies on CX Excellence’. The panellists who joined the debate included Suneet Gupta – Head of CX, Grofers; Himanshu Singh – Head Presales, India & SAAEC, Freshworks; Dhruba Roy Chowdhury – Head of Global Command Centre and APAC Support Operations, Community Operations, Uber; Anand Tuli – Head of Data Analytics & CX Vedantu; Guru Bhat – VP, Omni-channel and Customer Success Platform, Paypal; Shivangi Kamath – Head Quality Assurance and Process Improvement- Process Excellence Group, Tata AIG General Insurance.

    The summit also played host to an interesting keynote on the topic ‘Transforming CX Strategy with VoC’ by Samdani Basha VP – CX, Design & Operations, Flipkart.

    The show was hosted on the virtual events platform Vmeets which helped the participants to network and conduct business in an interactive and immersive virtual environment.

    Participants were also able to engage with speakers in Q&A sessions and network with solution providers in virtual exhibition booths, private consultation rooms and private networking rooms.

    World CX Summit – India was officially sponsored by Silver Sponsor – Freshworks; Bronze Sponsor – Teleperformance and Eastvantage; Associate Sponsor – Site24x7.

    About World CX Summit:

    World CX Summit India aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it. The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies. For more information visit: https://india.worldcxsummit.com/

    For further details about the announcement, please contact:
    Karthik A
    Marketing Lead
    Trescon
    marketing@tresconglobal.com

  • Third Global Edition of World CX Summit Hosted by Trescon Brought Unending Possibilities of CEM to the Forefront

    Third Global Edition of World CX Summit Hosted by Trescon Brought Unending Possibilities of CEM to the Forefront

    As a part of the world tour, Asia edition of World CX Summit gathered pre-qualified CX leaders, Marketers & tech experts virtually on 11 March 2021; to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

    The third global edition of WCXS-Asia featured keynotes, panel discussions, tech talks, private consultation rooms, private networking rooms, and more on Vmeets – a virtual events platform. CX leaders and enthusiasts had engaging sessions with speakers in Q&A sessions and emphasized the changing dynamics of customer experience across the globe.

    “Virtual events are an excellent opportunity for everyone in the industry to come together during these difficult times. Affordable and intelligent CX solutions & strategies are the need of the hour,” says Mithun Shetty, CEO of Trescon.

    The summit presented an impressive line-up of speakers including Nate Brown – Chief Experience Officer/Co-Founder of CX Accelerator Officium Labs; Michelle Huff – CMO, UserTesting; Matt Coulson – Regional VP, Value Consulting OutSystems; Dan Gingiss – Chief Experience Officer, The Experience Maker; Richard Jones – VP & GM APAC, Dataiku; Biren Balakrishnan – Sales Engineering Manager, Sitecore; Ganesh Raj – Director, Strategic Alliances, Freshworks APAC; Christophe Bacon – Founding and Managing Partner, OmniStrada; Riaz Raihan – President of Products, Alida USA; and the like.

    Highlights of World CX Summit – Asia:

    The summit started with an opening fireside chat between Nate Brown and Mary Drumond exploring the key concepts of Customer Experience, and how the world has now transitioned to the ‘Experience Era’. The discussion also progressed towards understanding the pain points in designing a CX tool that is sought after in this highly innovative and competitive market.

    A highly engaging keynote address by CX speaker and coach – Dan Gingiss, stressed why it’s important to focus on customers rather than diverting attention to any marketing campaign. His presentation included a lot of real-time examples to keep his virtual audiences hooked. In his discussion, he mentioned that “Customer Experience is where we should be focusing on; investing all of our time and money instead of the next marketing campaign”.

    The event also witnessed a panel discussion revolving around the topic ‘Exceeding New Expectations in The New World of Digital Innovation and Changing Customer Behavior and Experiences’ consisting of distinguished panelists who deliberated on how companies are coping and innovating in the new digital world.

    The keynote session by versatile entrepreneur Johnny Quach dived into concepts of growth mindset and designing a growth culture. The focal point of the discussion was getting past challenges using simple yet effective solutions. He drives this point across using several real-life use cases.

    World CX Summit – Asia is officially sponsored by Platinum Sponsor – User Testing, Tech Data & Dataiku; Gold Sponsor – OutSystems, Freshworks, Sitecore and Alida; Silver Sponsor – Qualtrics; Bronze Sponsor – Yellow Messenger, Vernacular.ai and Qiscus.

    About World CX Summit:

    World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it. The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

    For more updates on our upcoming events, visithttps://www.tresconglobal.com/

    For further details about the announcement, please contact:
    Aishwarya Bhandary
    Corporate Communications Executive
    marketing@tresconglobal.com